Shipping Policy
At Pelcher Outdoors, we are committed to providing fast and reliable shipping to our customers. Please review the following details regarding our shipping procedures.
Processing Time:
- Orders are processed within 5 business days of receipt. Business days are Monday through Friday, excluding holidays.
- You will receive an email confirmation with tracking information once your order has been shipped.
Shipping Methods:
- We offer several shipping options, including standard shipping and expedited shipping.
- Shipping costs will vary based on the weight of the order, destination, size, and shipping method selected at checkout.
- Delivery times for each shipping method will be provided during the checkout process.
International Shipping:
- We currently do not offer international shipping to anywhere outside of the United States.
Lost or Damaged Shipments:
- If your order is lost or damaged during transit, please contact our customer service team at info@pelcheroutdoors.com within 3 days of delivery. We will work with the carrier to resolve the issue and ensure you receive your order.
Returns and Exchanges Policy
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer the following returns and exchange options.
Return Window:
- You may return most items within 10 days of delivery for a full refund or exchange.
- To be eligible for a return, items must be unused, undamaged, and in their original packaging.
Non-Returnable Items:
- Certain items, such as firearms and ammunition, are not eligible for return or exchange.
How to Return:
- Contact our customer service team at info@pelcheroutdoors.com to initiate the return process.
- Provide your order number and reason for the return.
- Once your return is approved, we will provide you with a return shipping label.
- Pack the item securely and send it back to us.
Refunds:
- Once we receive your returned item, it will be inspected. If the return meets our conditions, we will process your refund to the original payment method within 5 business days.
- Please note that shipping costs are non-refundable.
Exchanges:
- If you wish to exchange an item, please contact us at info@pelcheroutdoors.com to confirm availability of the desired product. We will guide you through the process.
Defective or Incorrect Items:
- If you receive a defective or incorrect item, please notify us within 5 days of delivery. We will offer a replacement, refund, or exchange, depending on your preference.